Many customers move to NextLink because of frequent call escalations and delays in query resolutions. A primary culprit for this was in dealing with junior personnel who lack the required depth of SAP knowledge. NextLink insists that all support consultants have at least 5 years hands-on SAP experience – meaning you get the right advice, on time, every time.
Expertise aside, staff turnover in some SAP practices is a big issue. At NextLink, we look for longevity in our consultant’s career history, and we create an environment that helps attract – and retain – some of the most talented consultants in the business.
A Business Partnership
Our customers told us that previous SAP providers operated “business closed doors”. “Kept at arm’s length and “unwilling to share knowledge” were a common cause for complaint. At NextLink, we operate openly and transparently across everything we do – meaning you get a business partner that will work with you, side-by-side, across all aspects of service delivery.
With the economy in a state of flux you need predictable, visible and accessible flat-rate pricing to ensure a good return on investment. At NextLink, a published rate card structure is in force – giving you a straightforward and transparent way to ensure that your projects can yield a good return your business.
One size does not fit all when it comes to SAP services and solutions. Many of our customers found themselves constrained by unnecessary processes that were simply not designed to take into account their unique nature. At NextLink, we tailor services for each individual customer. We use our industry and functional experiences as a template – and then build upon this to deliver a service that reflects the true business needs of each customer.
Improved User Experience
NextLink works with customers’ SAP users to help them become fully conversant with their SAP system. This simple and often overlooked service delivers enormous benefit – in promoting user acceptance, teamwork, productivity and process compliance.
The Extra Mile
With NextLink, you will have a partner that pays attention to the smaller details. We believe in a straightforward, honest business relationship and demonstrate this by giving all our customers flexible contracts, 24/7 support for all emergencies (regardless of scope of contract), free consulting days and an open invitation to visit our support centers to consult 1-2-1 with their support team.
Get in touch
If you would like further information please complete our online enquiry form or call our SAP Advisory Team on +41 21 625 2717