SAP Defines Mobile Business
SAP Mobile Asset Management addresses business processes of 2 function areas: Plant Maintenance (PM) (internal use) and Customer Service (CS (external use)
Suite of tools tailored to the needs of service engineers & field technicians for both internal and external dealings
- Runs on a PDA in an offline-mode using the SAP Mobile Infrastructure, a component of NW
- Uses data synchronization between device and Enterprise System via the SAP Mobile Infrastructure
- Can use RFID technology to better enhance business processes
- Provides all necessary information to carry out on-site service
- Gives an integrated view on the necessary functions within Enterprise Asset Management such as Functional Locations, etc.
- Cross-referencing between all components for easy navigation
- Effectively manages orders in a closed loop cycle within Enterprise Asset Management
Business Values
- Easy and fast access to timely information from everywhere, anytime
- Field technicians can resolve problems faster and better
- Reduce travel time, lower costs per work order
- Eliminate or decrease the need for paper based orders
- Easy access to latest stock information based on actual usage
- Technician can enter data directly on site
- Improves data entry accuracy (e.g. notification or counter reading data)
- Direct data entry, no loss of data Reduce clerical time spent in the back office re-entering field information
- Reduce total cycle time from job completion to invoice submission with associated cash flow benefits
- Seamless data exchange / out-of-box integration with SAP
- Central administration and deployment via Web Console
- Meeting legal requirements of regular and on time assets inspection
- Standard SAP application