- NextLink Group
- My NextLink
Our BPO services are effective and competent at offering services that assist organizations with this transformation. Our services are delivered by a global network of technology centers, managed by industry professionals who provide sourcing options to meet your unique needs, thus ensuring efficient communication and services for maximum customer satisfaction.
Challenges faced by enterprises regarding business process outsourcing:
Difficulty in accessing skilled labour whenever required.
Providing the highest levels of customer satisfaction.
Lack of desired levels of productivity and efficiency in a process.
Escalating costs of operations due to high labour costs.
Insufficient focus on the organization’s core competencies and business processes.
By outsourcing your business processes with NextLink, you benefit from increased productivity, reduced operational costs and an improved customer service, all whilst gaining a competitive edge.
This provides you with the resources and time to focus on your primary business objectives by shifting your back-office operations to offshore destinations.
We provide business process services for various sectors such as banking, capital markets, mortgage services, and insurance companies all over the world.
We help clients build stronger channels of communication with their customers by using multiple channels effectively such as mobile and web support.
NextLink provides customized solutions for off-the-shelf office applications, enterprise applications and integrated systems, backed by our experienced staff.
We manage accounting processes and ensure compliance with legal, regulatory, and company rules and regulations.
NextLink provides its clients with a wide range of supply chain capabilities including new product strategy, design development, procurement support and post–sales customer service.
We structure, integrate, develop and improve access to enterprise content, data and information.
Enable employees and managers to access, update and employ HR information more efficiently
Our Help Desk service includes call management, call tracking, knowledge management, problem resolution, remote control and integrated IT asset management capabilities.
We can help you overcome current challenges in your industry.
We ensure customer satisfaction and help you achieve it with ease.
We provide clients with the industry’s most comprehensive and powerful resources.
Our services offer added values, all while helping you meet every business need.
Our process performance is driven by quality assurance, management information systems, business analysis and a team of Six Sigma experts.
We are an organization backed by industry leaders, competent processes and proficient capabilities.
Our success is based on process expertise, software capabilities, an engaging employee operating model and trainer-backed knowledge management.
Strong partnerships with the key players in the industry.